Tutor Support
We're here to help you succeed. Find answers, get support, and make the most of your tutoring experience. Tutor support covers profile setup, availability, bookings, online lesson tools, student communication, payments, and platform policies so you can spend more time teaching and less time searching for answers.
Browse Help Topics
Find answers organized by category. Start with the area that matches your question, then review practical guidance for managing lessons, improving your profile, and keeping student communication clear.
Account & Profile
12 articles
Scheduling
8 articles
Payments & Earnings
15 articles
Video Sessions
10 articles
Student Management
9 articles
Policies & Guidelines
11 articles
Popular Questions
Quick answers to common questions. These topics help tutors handle everyday issues such as availability changes, missed lessons, payment timing, student expectations, and rate decisions.
How do I set up my availability?
Go to your dashboard and click on "Availability". You can set your weekly schedule and block off specific dates.
When do I get paid?
Payments are processed weekly on Fridays for all completed lessons from the previous week.
What if a student doesn't show up?
You'll still receive partial payment for no-shows. Report the absence through your dashboard within 24 hours.
How do I handle a difficult student?
Contact our support team immediately. We have policies in place to protect tutors and can mediate if needed.
Can I set my own rates?
Yes! You have full control over your hourly rate. We recommend researching market rates for your subject.
Still Need Help?
Our support team is here for you. Include the student name, booking details, subject, and a clear summary of the issue so we can route your request to the right support path.
Live Chat
Chat with our support team in real-time
Email Support
Get a response within 24 hours
Phone Support
Mon-Fri 9am-6pm EST
